Frequently Asked Questions

Do we repair Hail damage?

Absolutely. We perform both PDR (Paintless Dent Repair) and Conventional Repair methods. Our professional hail team repairs, restores and renews your vehicle back to pre-accident condition.

Estimates typically take 10-15 minutes depending on the severity of the repairs.  For your convenience appointments are preferred, but not required.

Yes, as the vehicle owner and enforced by Law, you can decide where, when, and how your vehicle is repaired.

No, only one estimate of damage report is necessary from the repair facility of your choice. However, the insurance company may want to have their claims adjuster inspect the damage prior to repair.

If your vehicle is not safe to drive, have it towed to the repair shop of your choice. When you notify your insurance company about the accident, tell them the vehicle is inoperable and where it may be inspected.

Yes. VIVID Auto Body Shop’s Repair Limited Lifetime Warranty guarantees against defects in workmanship for as long the customer owns the repaired vehicle. Parts and materials are subject to the manufacturers specific warranties.

Recommendations and precautions for the first 30 days: Preferably wash your vehicle by hand with a mild detergent. If a commercial car wash is used make sure it is a brush-less type. Quickly remove any tree sap or bird dropping as they may etch a freshly painted surface. Never “dry wipe’ your vehicle to avoid scratching the clear coat.

We accept all major credit cards, Visa, MasterCard, American Express, and Discover. Of course, cash and checks are always welcome.

We make every attempt to help you with your alternative transportation needs, your adviser can discuss those options once we have completed a repair plan. If you have rental coverage on your insurance policy or are a third party claimant we can help secure a rental replacement vehicle.

Your adviser can give you an estimated time of completion once we have a repair estimate.

A more accurate date can be given once the vehicle has been disassembled and the repair plan completed.

A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. For your convenience, when you use a preferred shop, the repair process is streamlined. You don’t have to be hassled with getting estimates. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repair.

Claim numbers are issued by your insurance company at the time you report your accident. Write your claim number down and bring it in with you when you come in to begin the repair process, we will handle the insurance negotiations for you. If you do not have your claim number contact your insurance representative, or we will contact them for you.

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

Yes. Just let your adviser know what other work you would like done and they can make arrangements with the appropriate service department.

You are. The vehicle owner must arrange for payment of the repair bill. Insurance policies state that the insurer will reimburse you for the cost of repairs less any deductible or betterment. You can instruct your insurance company to pay the repair shop directly.

Our Promise

Our promise is to provide crystal clear communication, professional service and quality on ALL job assignments, large and small. We are a strong advocate to offer services using high-quality parts and materials to provide reliable and sound results.

We're part of your community

Locally owned and operated, we are here to stand behind our work with a Lifetime Warranty as long as you own you vehicle.  By treating our customers like family, we not only create life-long customers, we cultivate life-long relationships, referrals and trust.

No need to stress out. Let us handle the situation whether it is a fender bender or other damages that involve your vehicle. We will take ownership of the repair process from start to finish with daily communication and updates. ALL insurance companies are welcome!

We are excited and proud to announce that we use a state of the art paint booths! We use the same paint booths that are in use at large dealerships and other well-known auto body repair shops. Additionally, we only use the highest quality materials made by R&M BASF, PPG, 3M, and Evercoat.

Whether you are paying out-of-pocket or have an insurance claim, ask us how you can save money by partial repair or utilizing used or aftermarket parts.  Deductible assistance is available.

It is your choice to select where you want to have your vehicle repaired.  Your insurance company may have their own preferred shops but by law you have the right to choose your own auto collision repair shop and/or auto hail repair shop.  By law you only need one estimate.

We strive for convenience by offering special concierge services such as FREE vehicle Pick-Up and Delivery, FREE Online or Over-the-Phone preliminary estimates and most importantly a quick repair turnaround time.  We will get your vehicle in and get it back to you with as little down time as possible.

Need Assistance with Collision Repair or Hail Damage Repair?

Ask how we can help with your claim.

  • 972-737-3288


Testimonials

Here is what our happy customers had to say about our services:

This shop is absolutely awesome. Their customer service and the extremely professional environment is amazing. They do awesome work and they got me back in my vehicle in no time!  I hope that I will never need body work done again but if I do I know where to have it done….

Joan Grazzini

After a recent hail storm, I was searching for a shop to fix my Infiniti G37; every body panel was dented, and the moon roof was shattered.  I came across this shop in Google maps, and started reading reviews.  I was impressed, and didn’t bother researching any other shops.  I can’t recommend Rich, and his team enough. They are very professional, do excellent work, and I would definitely bring any needed auto body work to them.

Chadd Easterday

This shop beats the competition in price, customer service, communication, quality of work and timeliness!! Highly recommend!! Rich runs a top notch business!!

Aimee Pope

This is absolutely the best body shop around!  If you are looking for excellent communication, quality of work that is second to none, and pricing that is very competitive look no further.  If you are looking for your repairs to be done perfectly and on time Rich and the crew will not disappoint.  Five stars does not do them justice!

William Sacco

Beyond satisfied with the work, customer service, and price!  I am definitely a happy customer 😀

Vy Nguyen

Rich (owner) is awesome!  My Jaguar XF was beat up in a hail storm and now it looks brand new!!!  I selected this shop over the big guys because I wanted someone that would pay attention to detail.  I definitely don’t regret my decision!  I would highly recommend doing business here.

Rick Molder

I have taken 2 BMW cars here for minor bumper damage to get it repainted.  I have also taken my Jeep to get bumper upgraded.  They are very professional, local owners.  Very impressed with their work. excellent service.  I would definitely recommend going there for your car needs.  I am going to be visiting there every time I need something upgraded on my car.

Parth Patel

Brought in my Audi A4 to Rich, and he and his team exceeded my expectations on price AND quality.  My car looks and drives like brand new, and it was significantly less expensive than the first place I got a quote from.  Rich kept me up to date on the repair, the experience was excellent all around.  I highly recommend them!

Greg Sanders

Rich and Ben are the best.  My 2017 Honda Ridgeline was rear ended several months back and theses guys took great care of me.  They were quick and ensured that I only was provided with genuine Honda parts.  It’s good when have “A guy” that you will always use in the future.  These are my guys.

Scott Harrod

An awesome body shop!  They did great work very quickly.  Everyone was extremely friendly as well.  They even gave me a ride back to my place after dropping off my car.  I highly recommend using them.  They definitely earned my future business.

Jay Peay